Allianz
24 hours helpline: 241 170 000

Frequently asked questions

Car insurance

Motor third-party liability insurance

  • What document do I have to use to prove my valid MTPL insurance in the CR or abroad?

    The most important document is the green card. In some countries it is a mandatory document required to cross the border.

  • What is paid to the injured party from motor third-party liability insurance?
    • harm to health (including death)
    • property damage (to the car and else)
    • other losses stipulated by law (such as profit lost by the injured person due to the accident)

    However, motor third-party liability insurance does not cover damage to your vehicle or harm to the driver who has caused the accident.

  • What is the territorial validity of motor third-party liability insurance?

    Motor third-party liability insurance from Allianz is valid in the Czech Republic as well as all Europe including parts of Russia and Turkey located in Asia, and other states of Asia and Africa listed in the green insurance card.

  • Can I use direct adjustment to handle a claim when the driver at fault is a foreigner with a car registered in a foreign country?

    Unfortunately you cannot. In such a case, you need to address the foreign insurer’s claims agent.

  • Can I use direct adjustment to handle a claim when the driver at fault is not insured? I heard that I should handle the case with the Czech Insurer’s Bureau. However I do not know at all what will they want from me, how long will it take and how much will I eventually get.

    Yes, we will handle and settle the claim for your damaged vehicle. The basic condition is that the traffic accident happened in the Czech Republic and (joint) fault of the other party was established.

    The adjustment process and indemnity is identical to adjustment under MTPL insurance save for the fact that you can sort out all the things with “your” Allianz, not another entity. We will handle the case with the Czech Insurer’s Bureau on your behalf.

  • Can I use direct adjustment to handle a claim where I am not the driver at fault? The driver at fault is insured with a less reputable insurer and thus I would prefer dealing with Allianz.

    Yes, we will settle damage to your vehicle, items transported in it, as well as any harm to your health. Then, we will handle the whole matter with the insurer of the driver at fault. The basic condition is that the accident has happened in the Czech Republic and the damage has been caused by operation of another vehicle.

  • For what might I need the 150 million liability cover?

    Even a regular passenger car can cause claims amounting to millions of crowns. The biggest claims arise from collisions of a passenger vehicle with a train, bus or truck.

    For example, a car getting on the railway track in front of an approaching train can cause the train to use its emergency brake and derail. Property claims can thus reach dozens of millions crowns with additional severe injuries or fatalities of many people.

  • For whom is the insurance intended?

    Motor third-party liability insurance must be taken out for every vehicle to be operated on roads. The owner or co-owner of an inland vehicle is obliged to take out MTPL insurance. However, any other person is entitled to take out the insurance. For example, a father can take out MTPL insurance for his son’s car.

  • How can I get a discount?

    Drive without accidents. You can reach for an up to 50% discount on your insurance.

    Also, you can take advantage of promotional offers of our advisors, partners or when taking out the insurance on-line. In addition, you can win a discount in our on-line and mobile games.

  • What are the indemnity limits?

    The minimum statutory amount is CZK 35 million for health and death-related claims per injured or killed person and CZK 35 million for property claims regardless of the number of claimants.

    Allianz offers motor third-party liability insurance with limits up to CZK 200 million.

  • What are the principal benefits?
    • assistance service also valid for cases of breakdowns or accidents
    • discounts for drivers without accidents
    • free legal advice automatically included in the insurance
  • What should I do if I am the driver at fault in a traffic accident?

    Contact our insurance company as soon as possible. Tell us all the information about the traffic accident, the cause (fault) and circumstances, the involved parties, witnesses, and claims.

    Then follow the operator’s instructions.

  • Why should I take out the insurance?

    It is a statutory obligation of the owner of a vehicle. However, the main reason is liability of the vehicle operator and driver for possible harms to health or property damages caused by operation of the vehicle.

Motor hull insurance

  • Supplementary insurance – car glass insurance (no limits)

    What are the benefits of taking out car glass insurance as part of ALLRISK motor comprehensive insurance?
    The insurance is without limits and without deductibles. Also, these claims do not affect the attained no claims discount.

  • Supplementary insurance – GAP

    GAP insurance provides you with indemnity amounting to the price of a new vehicle in the event of total loss or theft of your car. Thus, you do not need to worry about possible financial losses.

  • For whom is the insurance advisable?

    For new cars, the advisable policy is one with a comprehensive damage cover (ranging from accidents to natural hazards, to vandalism or theft).

    For older cars, it is advisable to insure against a combination of risks that you see as the most likely. For example, if you park your car in a garage in your own yard, you are very likely to not need to have the theft risk covered. Thus, you can choose a combination of natural hazard and traffic accident insurance, for example.

  • How can I get a discount?

    If taking out motor comprehensive insurance along with motor third-party liability insurance.

    Drive without accidents. You can reach for an up to 50% discount on the insurance. Your attained MTPL bonus can also be claimed when taking out motor hull insurance.

    Also, you can take advantage of promotional offers of our advisors, partners or when taking out the insurance online.

  • I have crashed. How will that affect the price of my insurance for the next year?

    For one accident you lose 36 claim-free months of the total you had before the accident. The month when the claim occurred is not included in the claims record period.

  • What are the principal benefits of ALLRISK motor comprehensive insurance from Allianz?
    • insurance cover for your vehicle against damage
    • assistance services valid also in the event of a breakdown
    • discounts provided to drivers without accidents
    • insurance valid in Europe including Turkey, however except Belarus, Moldova, Russia, and Ukraine  
  • What claims are covered under ALLRISK motor comprehensive insurance?

    Motor comprehensive insurance covers claims arising out of:

    • a traffic accident
    • theft of the entire car or its part
    • vandalism
    • natural hazards (fire, hailstorm, lightning, landslide, fallen rocks, fallen snow, floods, flooding, windstorm, etc.)
    • a parked car damaged by an animal
  • How is the insurance premium calculated?

    Calculation of the premium is based on the assumed price of the insured vehicle. Also, the premium amount is influenced, for example, by vehicle type, its age, the policyholder, his or her age, domicile address or registered office, the policyholder’s no claims period as registered by the Czech Insurers’ Bureau, etc.

  • What should I do if another service or towing service than from Allianz arrives at the car accident?

    There are many services and firms fight for clients. Thus, an entity may appear at a car accident although nobody called it. However, insist on service provided by Allianz or the assistance service under your motor insurance with Allianz. Employing other service providers for higher prices may result in not settling such prices under the claim.

  • Why should I have assistance under both MTPL and comprehensive insurance?

    You pay nothing extra for the assistance.

    However, if you take out both motor third-party liability and comprehensive insurance, you get the basic assistance with doubled financial limits: towing a vehicle twice the distance, a courtesy car for 60 days if your car is stolen, etc.

    The courtesy car is provided by the assistance service and you have to contact it by phone.

  • Why should I take out the insurance?

    Motor hull insurance starts where motor third-party liability insurance ends. The insurance cannot protect your vehicle from being stolen or crashed, yet it prevents financial losses in similar situations you can find yourself in anytime.

Supplementary insurance

  • Accident insurance

    Accident insurance protects you and your family and friends. The insurance covers indemnity upon permanent consequences or death, daily benefit for hospital stay, and daily benefit for the time of necessary treatment.

  • Assistance PLUS

    By taking out our PLUS assistance, you particularly become entitled to higher limits and a wider scope of the assistance services, as well as the option for a courtesy car for 10 or 20 days more with a daily limit of up to CZK 3,000.

  • Sixth sense assistance insurance

    An intelligent system that is, for example, able to locate your vehicle in the case of an accident to call for prompt help.

    The Sixth Sense protects you, your dearests as well as your car.

  • Luggage insurance

    Allianz offers insurance for luggage transported in your car, day and night. Also, we cover claims arising out of damages to your roof box and luggage kept in it up to the limit of CZK 100 thousand.

  • Why is supplementary window insurance advisable if I maintain motor hull insurance?

    If you submit a window claim under motor hull insurance, you will pay the deductible agreed as part of your motor hull insurance. Also, such a claim affects your motor hull insurance bonus.

    If the client maintains motor hull insurance and supplementary window insurance, window claims are not subject to the deductible and settlement under the supplementary insurance has no effect on the bonus.

  • What is the benefit of insurance riders?

    Even the littlest damage can cause a lot of inconvenience, whether it is a broken glass or a robbed trunk.

  • Car glass insurance

    With Allianz, you can insure all windows of your car to prevent unexpected expenses related to changing the glass.

Travel insurance

Travel insurance

  • How much does common medical treatment abroad cost?

    The following data is just informative, yet it clearly shows that it’s worth investing few hundreds in travel insurance that covers cost in the amount of dozens and hundreds of thousands, if necessary.

    Broken right leg in Croatia: CZK 10,218; tooth inflammation in Germany: CZK 9,546; broken leg in Austria: CZK 220,176, appendicitis in Egypt: CZK 100,295, bacterial infection associated with weakness and vomiting in the US: CZK 689,190.

  • What should I do upon a travel insurance claim?

    If you don’t know what to do, call the assistance service. The operators will you’re your situation and advise you on the next steps.
    They will help you contact a hospital, police station, etc. In general, it is important not to sign any documents you do not understand.
    You can write down on the document that you don’t understand it. Also, you can ask an interpreter via the assistance service.

  • What is the most frequent type of claim under travel insurance?

    Of common diagnoses made by practitioners during the holiday season, inflammations of the upper respiratory tract and tonsil inflammations are the most frequent. However, we still register claims arising out of stepping on an urchin and solar dermatitis – sunlight allergy. Minor illnesses are prevailing, yet they occur frequently.

    From the point of view of specialist doctors, stomatology and gynaecology are the most frequent.

    Luggage gets lost in transit, stolen or robbed. Liability claims are most frequent during the winter season in connection with skiing.

  • Why should I take out travel insurance when travelling within the European Union?

    Czech Republic’s EU membership entitles Czech nationals staying in another EU member state to receive the same medical care as the locals. This means that on the spot the patient will pay the deducible applicable to policyholders in the given country.

    Moreover, medical care is covered at contracted medical facilities only. On the other hand, care provided at private medical facilities and by private doctors providing medical care in seasonal tourist destinations is not covered. In addition, medical repatriations and repatriations of human remains are not covered.

    Thus it is necessary to take out travel insurance so that you don’t have to pay for the above.

Golf insurance

  • Does the insurance cover cases when I destroy my clubs during the game?

    The policy does not cover mere destruction of your golf equipment during the game. However, if you destroy your clubs or bag in the area of the golf course – by accidentally falling on them, for example – such damage will be covered. Also, we cover damages done to electric golf carts.

  • Does the insurance cover medical expenses in the event that I am at fault of injury of another golf player?

    Yes, the insurance would cover the cost of medical treatment and claims related to permanent consequences, up to the amount of CZK 3,000,000.

  • Is the policy limited by number of claims?

    It is not limited; one of a few, Allianz sets limits per 1 insured event in most cases, where the event can repeat in the course of a year.

  • What happens when someone stoles my bag with my wallet and home keys at a golf course?

    The policy does not apply to such a case. It applies to golf-related situations. Thus, we recommend that you keep your valuables and things not related to golf immediately with you. When travelling abroad, we recommend that you take out travel insurance covering luggage claims.

Property insurance

Home insurance

  • Am I obliged to return the paid indemnity if my lost tablet will be found with the culprit, although I have already bought a new one?

    No, if you have taken out the Exkluziv variant with supplementary VIP Garance insurance and the value of indemnity paid does not exceed CZK 100,000.

  • Does the insurance cover things of my girlfriend who lives with me?

    Yes, the insurance also covers movables owned by all persons living in one household with the policyholder.

  • Is it necessary to take out supplementary insurance for kitchen furniture?

    No, as kitchen furniture (just like a stove, washing machine, dishwasher and lightning fittings) is not considered a structural part of your home, there is no limit set for the claim. Including the value in the insured amount is enough.

  • Is it possible to increase the given claim limits?

    Yes, majority of the claim limits can be increased through supplementary insurance or riders.

  • Is it possible to insure movables in an apartment I am renting out?

    Yes, you can insure a household you are renting out. This way you only insure your items of property, or, as agreed with the tenant, one insurance policy can cover both the owner’s and tenant’s property.

  • Is it possible to insure movables kept in the garage?

    Yes, movables kept in a garage can be insured under a separate policy under the Normal or Optimal variants, for up to CZK 100,000.

    We do not require any special security features of the garage.

Building insurance

  • Does calculation of the indemnity paid employ depreciation in the event of partial damages?

    No, all variants of the insurance settles claims at prices of new, regardless of the age of the building.

  • In a family house, does my insurance cover internal structural parts and gutters in addition to the roof and perimeter walls?

    Yes, the insurance covers the building including all its structural parts and outside utility connections in place.

  • Is it possible to insure a greenhouse with Allianz?

    Yes, greenhouses are included in the Exkluziv cover.

  • The insurance claim limit is not sufficient to cover damage to auxiliary buildings. Is it possible to increase it?

    Yes, the insurance claim limit can be increased to cover claims related to auxiliary buildings by taking out supplementary insurance.

  • Under the Optimal variant, can the insurance be extended to certain insurance risks of the Exkluziv variant?

    Yes, Optimal can be taken out to cover additional insurance risks of the Exkluziv variant.

    Also, it is possible to take out cover for second claims in respect of risks normally covered for the first claim in a given year of the insurance.

Liability insurance

  • I live in a common household with by cohabiting partner. Is her liability insured too?

    Yes, the insurance covers liability of all persons living with the insured in a common household.

  • If I borrow a horse that get startled and causes a traffic accident. Can I claim it under my liability insurance?

    If you have taken out at least the Optimal variant of your liability insurance, you can make a claim under your insurance.

  • Is it possible to get insurance for cases when snow or an icicle falls from the roof of my family house and hurts someone walking on the adjacent pavement?

    Yes, this risk is covered under the Optimal and Exkluziv liability insurance policies.

  • My dog escaped and bit another dog. Can I claim it under my liability insurance?

    If you have taken out at least the Optimal variant of your liability insurance, you can make a claim under your insurance.

  • The O-ring of my dishwasher’s hose is loose and the water leaked to my neighbours. Is it covered by my insurance?

    Yes, these damages caused to other parties are covered by liability insurance under any of the variants.

Life insurance

RYTMUS risk life insurance

  • What are the conditions to apply tax benefits?

    Detailed information about tax-related issues can be found in a special section.

  • What do share units stand for in unit-linked life insurance?

    Share units represent your title to a portion of the investment fund value and are purchased for the premiums you pay. Each share unit has a price that changes over time and defines the final amount to be disbursed.

  • What do unit-linked insurance policies stand for?

    In addition to protecting against the risk of sudden events, unit-linked insurance gives you an opportunity to invest your money. You can choose one or more funds in a combination of your choice. Also, you can opt for one of our investment strategies.

  • What does dynamics/indexation stand for?

    Dynamics (or indexation) stands for modification of premiums or indemnities in order to preserve the real value of the insurance, particularly to match inflation.

  • What does partial redemption stand for?

    If you need funds from your investment part of insurance before the insurance expires, you can proceed with redemption of share units (“withdraw money” from your life insurance policy). Partial redemption of share units is only possible if your insurance policy is taken out WITHOUT tax benefits since 2015. The minimum value of partial redemptions is CZK 1,000, provided that the outstanding balance of share units after the redemption does not fall below CZK 5,000. Current selling prices of the fund in question are used to calculate the redemption of share units. Every year, you are entitled to make 3 free partial redemptions of share units.

  • Where do I find information about results generated by the individual investment funds?

    Commentaries on development of the funds and information about the current situation are published on a quarterly basis on our website.

Pension products

Pension savings (2nd pillar)

  • If the insurance return in respect of pension savings premiums shows overpaid pension savings due to advancements (up to CZK 100,000), is it possible that a natural person-entrepreneur choses to leave the overpaid amount in the account, or does it have to be applied against future payment obligations?

    Yes, both alternatives are possible. The transferrable excess payment can only be used in the future to pay premiums under pension savings. It is not to be considered a refundable excess payment pursuant to the Tax Procedure Code, i.e. it cannot be claimed to be remitted or used to settle other tax due. In the given case the procedure pursuant to Sec. 154 of the Tax Procedure Code cannot be applied as the paid funds have been already transferred to the pension savings account and thus they cannot be refunded.

  • What does the AUTObalance service stand for?

    AUTObalance checks every quarter whether the assets held in funds are allocated precisely in line with the chosen strategy. If not (value of any of the funds developed differently from the others), the service automatically reallocates units among the funds in order to ensure compliance of the respective values with the chosen strategy.

    Thus, with AUTObalance you are always certain that the funds are invested in line with your decision.

  • What does the AUTOpilot Plus service stand for?

    AUTOpilot (PLUS) is a service that helps you protect your assets against major fluctuation of the equity part of your portfolio when the end of your savings term approaches. Thus, you do not need to worry that sudden fluctuations on the exchange would have adverse effect on the saved money.
    The service has two parts:

    • Automatic: AUTOpilot
      After the 10th year, it gradually transfers your assets to the conservative fund and thus in the course of 5 years before the end of savings your money will not be invested in stocks (unless you say otherwise).
    • Optional: AUTOpilot PLUS
      This is an AUTOpilot extension ensuring that your assets will be gradually transferred from the dynamic to the balanced fund from the 14th year before the savings end. AUTOpilot PLUS thus ensures an even “smoother landing” in retirement.
  • What happens with my pension savings when I die?

    In the event of subscriber’s death during the insurance term the funds become part of the estate. The heir’s age plays a role:

    • 1) If the heir is a private individual under 18 years of age (a minor), the heir’s share is used to buy a 5-year survivor plan with a life insurance company.
    • 2) If the heir is a private individual above 18 years of age, who has a pension savings policy, the heir’s share will be transferred to his or her personal pension account.
    • 3) If the heir is a private individual above 18 years of age without a pension savings policy, the pension management company remits the heir’s share to the heir.
  • What is the principle of pension saving advancements?

    Natural persons-entrepreneurs do not pay advancements on pension savings, yet they can pay premiums in the course of the year before the due date, i.e. before filing the insurance return for the calendar year.

    There is an institute of “transferrable excess payment” to ensure the possibility (however not an obligation) to make regular payments for investments in pension funds. Advancements are limited to CZK 100,000 in total. Up to this amount the premium administrator – tax authority sends received “advancements” to Allianz.

  • What is the procedure to follow when a natural person – entrepreneur runs a business while also being employed?

    Employees are obliged to inform their employer of their subscription for pension savings. The employer then makes the relevant changes in calculation and payment of amounts for pension security (1st pillar) and pension savings (2nd pillar).

    Also, he or she informs the Czech Social Security Administration, not later than in the overview filed for the calendar year when he or she joined pension savings. Thus, a natural person – entrepreneur makes pension savings payments under his or her employment while also making payments for pension savings under his or her business.

  • What should a natural person – entrepreneur do after entering the 2nd pillar?

    The Central Policy Register (i.e. Specialised Tax Authority), registering policies taken out with pension management companies, informs the relevant tax authority about the fact that a natural person – entrepreneur became subscriber in pension savings. Thus, the natural person-entrepreneur is not obliged to inform the tax authority thereof.

    However, the natural person – entrepreneur is obliged to report the fact to the Czech Social Security Administration not later than in an overview filed for the calendar year when the person became subscriber in pension savings.

Supplementary pension savings (3rd pillar)

  • What are the conditions for early retirement?
    • You can retire early, however not earlier than 5 years before the official retirement age (for early retirement, the age is the same for women and men).
    • As a condition, you need to have 60 months of savings (including possible transfers from a supplementary pension scheme).
    • Payments are made from money saved in the 3rd pillar (supplementary pension savings).
    • During early retirement, the state pays for your health insurance, but pays no benefit.
    • The minimum early retirement benefit is an amount corresponding to 30% of the average salary (currently CZK 7,539 per month).
    • Early retirement pensions are paid over the span of 2 years at minimum.
    • After reaching official retirement age, state retirement benefits will be disbursed in full amounts.
  • What are the options concerning amounts of contributions to supplementary pension savings and supplementary pension schemes?

    The minimum amount to reach for state support is CZK 300 per month. The maximum state contribution of CZK 230 is associated with a monthly contribution of CZK 1,000.

    The maximum tax benefit is provided for regular contributions in the amount of CZK 2,000 (i.e. CZK 24,000 per year). If you can, invest this amount to get very attractive returns.

  • What does the AUTObalance service stand for?

    AUTObalance checks every quarter whether the assets held in funds are allocated precisely in line with the chosen strategy. If not (value of any of the funds developed differently from the others), the service automatically reallocates units among the funds in order to ensure compliance of the respective values with the chosen strategy.

    Thus, with AUTObalance you are always certain that the funds are invested in line with your decision.

  • What does the Tax Machine (Daňový automat) stand for?

    In order to reach for the maximum tax benefit, you either have to pay CZK 3,000 every month in a year, or you can make a balancing payment anytime as required. However, when making such a levelling payment, you always have to inform us in writing about such an extra increase.

    The Tax Machine service makes this much easier.

    Based on your contributions pair in the course of the year, the service calculates the optimal contribution amount for December in order to reach for the maximum deduction from your tax base. Thus, it eliminates all the administrative work associated with changing the amount of your monthly contribution. This means that with your consent we will make all the necessary steps automatically on your behalf.

    The service is free of charge and does not imply an obligation to make extra payments every year.

Supplementary pension schemes (old 3rd pillar)

  • What should I do after moving my domicile address or stopping payments to the public health insurance in the Czech Republic?

    According to Article 8, point f) of the Pension plan of the Allianz transformed fund, the supplementary pension scheme expires as of the last day of the subscriber’s permanent residence in the territory of the Czech Republic. According to point g) of the same Article, the supplementary pension scheme expires as of the day of losing residence in the territory of a European Union member state or by leaving the systems of pension insurance or public health insurance in the Czech Republic.

     

    What amount of payment are you entitled to receive?

    Expiration of the contract for the reasons set out above is considered early termination of the contract. The subscriber is entitled to receive the surrender value, which is exclusive of state contributions and proceeds therefrom. The pension management company is obliged to refund all state contributions credited since the start of the contract to the Czech Ministry of Finance. Also, the surrender value is subject to taxation; in particular, employer’s contributions and all proceeds are subject to withheld tax.

    What is the procedure?

    Once we receive information from the Czech Ministry of Finance about ended payments to the public health insurance system in the Czech Republic, we send a letter to the subscriber, informing him of this fact and about the next steps. In order to be able to terminate the contract and settle the funds, we need to know where we are supposed to send the funds to. For this purpose, we maintain a form named Benefit pay-out to be completed by the subscriber as a request to release the surrender value, signed and sent to the address of Allianz penzijní společnost, a. s. As an alternative, you can enter into an agreement on supplementary pension savings, which is not conditioned by payments to the public health insurance in the Czech Republic and which allows for transferring the saved funds to the new contract.

  • Is it possible to use a supplementary pension scheme for early retirement benefits? If not, how can I get the early retirement benefit?

    Supplementary pension schemes are not eligible for early retirement benefits, only supplementary pension savings (new 3rd pillar) are.

    It is necessary to enter into a new supplementary pension savings policy while terminating the supplementary pension scheme with a request to transfer the funds to the new policy. You can request early retirement pension only after the funds are transferred to your new supplementary pension savings.

    Conditions for payment of early retirement benefits:

    • Early retirement benefits are possible not earlier than 5 years before the official retirement age (for early retirement, the age is the same for women and men).
    • As a condition, you need to have 60 months of savings (including possible transfers from a supplementary pension scheme).
    • Payments are made from money saved in supplementary pension savings (new 3rd pillar).
    • During early retirement, the state pays for your health insurance, but pays no benefit.
    • The minimum early retirement benefit is an amount corresponding to 30% of the average salary (currently CZK 7,539 per month).
    • Early retirement benefits must be paid over the span of 2 years at minimum.
    • After reaching official retirement age, state retirement benefits will be disbursed in full amounts.
    • Early retirement benefits must be disbursed on a monthly basis.
  • What does the Tax Machine (Daňový automat) stand for?

    In order to reach for the maximum tax benefit, you either have to pay CZK 3,000 every month in a year, or you can make a balancing payment anytime as required. However, when making such a levelling payment, you always have to inform us in writing about such an extra increase.

    The Tax Machine service makes this much easier.

    Based on your contributions pair in the course of the year, the service calculates the optimal contribution amount for December in order to reach for the maximum deduction from your tax base. Thus, it eliminates all the administrative work associated with changing the amount of your monthly contribution. This means that with your consent we will make all the necessary steps automatically on your behalf.

    The service is free of charge and does not imply an obligation to make extra payments every year.

  • What are the conditions for early retirement?
    • You can retire early, however not earlier than 5 years before the official retirement age (for early retirement, the age is the same for women and men).
    • As a condition, you need to have 60 months of savings (including possible transfers from a supplementary pension scheme).
    • Payments are made from money saved in the 3rd pillar (supplementary pension savings).
    • During early retirement, the state pays for your health insurance, but pays no benefit.
    • The minimum early retirement benefit is an amount corresponding to 30% of the average salary (currently CZK 7,539 per month).
    • Early retirement pensions are paid over the span of 2 years at minimum.
    • After reaching official retirement age, state retirement benefits will be disbursed in full amounts.
  • What are the options concerning amounts of contributions to supplementary pension savings and supplementary pension schemes?

    The minimum amount to reach for state support is CZK 300 per month. The maximum state contribution of CZK 230 is associated with a monthly contribution of CZK 1,000.

    The maximum tax benefit is provided for regular contributions in the amount of CZK 2,000 (i.e. CZK 24,000 per year). If you can, invest this amount to get very attractive returns.

  • What does the AUTObalance service stand for?

    AUTObalance checks every quarter whether the assets held in funds are allocated precisely in line with the chosen strategy. If not (value of any of the funds developed differently from the others), the service automatically reallocates units among the funds in order to ensure compliance of the respective values with the chosen strategy.

    Thus, with AUTObalance you are always certain that the funds are invested in line with your decision.

Pension management co.

Supplementary pension schemes – 3rd pillar

  • Does your statement lack funds transferred from your earlier policy?

    Please contact your former pension management company to ask about the reason for not transferring funds from the earlier policy. Most frequently, the reasons are:

    • You failed to pay the transfer fee,
    • Your policy is not terminated by transfer to another pension management company,
    • You have not served the termination notice and request for transfer of funds from the former policy.
  • How do you calculate generated returns?

    Generated returns are calculated according to the agreed pension plan using the method of compound monthly interest applied to deposited funds, registered as at the end of a month in your account.

  • How do you calculate the insured term?

    Old-age pension – the insured term only includes months, for which a contribution of at least CZK 100 was credited.

    Retirement pension – the insured term includes months when retirement pension was agreed and a contribution of at least CZK 100 was paid.

  • Is there a mismatch in amounts of sent contributions?

    First, please check the account number, variable symbol and fixed symbol.
    In 2013, the contributions had to be sent to:

    Account number: 3093300267/0100
    Variable symbol: your policy number
    Fixed symbol: 3558 (subscriber); 3552 (employer)

    In the event that your payments do not correspond with what is given in the annual statement, please send us a copy of the payment document with a request to rectify the payment, stating the correct data. If the contributions are paid by the employer, ask the employer to send relevant copies of the documents.

    Please send the documents by e-mail to info@allianz.cz or by mail to:

    Allianz penzijní společnost, a. s.
    Ke Štvanici 656/3
    186 00, Praha 8

    Please note that new account number applies to payments made on or after 3 January 2014. The new account number is 3033/2700; the other data remain unchanged.

  • What are the results for your policy in 2015?

    This part of the statement checks three areas of your policy for 2015.
    Explanations are provided under the symbol expressing whether your policy is OK or not.

  • What does a timely paid contribution mean?

    In the event that you fail to pay a contribution in time, such a contribution cannot be included retroactively. A contribution is paid in time if credited to the depositary’s account by the end of the given calendar month. Thus, a month when you failed to pay a contribution in time remains unpaid and not entitled to receive the state contribution.

  • What happens with prepaid funds in a policy?

    The overview of received payments includes all payments actually received in the policy in 2015.
    If during the term of the policy you paid more than agreed, or if you have excess payment from your previous policy, the contributions are scheduled according to the agreed amount for the future. The money cannot be refunded. All funds registered under a policy, including prepaid money, are subject to annual returns.

  • When am I entitled to state contributions?

    The subscriber becomes entitled to receive state contributions if making payments of at least CZK 300 per month. However, you only can claim an amount that you pay and actually agree in the policy. It is not enough to just pay more; if increasing your payments, please inform us. Complete the form, sign it, and send it to the registered address of Allianz penzijní společnost or by e-mail to info@allianz.cz

  • When will I see the returns for 2015 in my policy?

    Returns for 2015 were credited to your account on 1 January 2016, and thus it will be stated in the overview of credited payments for the next year.  

  • Why there is a new account number?

    Allianz penzijní společnost decided to change the bank that takes care of custody of your deposited funds.
    As of 3 January 2014, the new depositary is UniCredit Bank Czech Republic and Slovakia, a. s.
    This change is associated with the new account number that is now 3033/2700. Thank you for your understanding.

Pension savings – 2nd pillar

  • Are there state contributions and tax deductions in the second pillar?

    No, only supplementary pension schemes or supplementary pension savings are eligible to receive state contributions and tax benefits. Under pension savings policies, these benefits are replaced with the 3% that are not transferred to the PAYE pension system, but are credited to your personal pension account.

    The second pillar is not eligible to any other state support or tax benefits.

  • At what price are my contributions invested?

    At a price valid as of the date of crediting a payment to the individual pension funds. Unit price history can be found on the website here – show details.

  • How do you calculate the share in gains and losses?

    It is the sum of the personal pension account value as at 31 December 2013 (asset + money subaccounts), paid fees in 2013, minus everything actually credited to the policy.

    Example:

    Personal pension account                        CZK 7,435

    Total sent to the policy                           CZK 7,420

    Gain or loss (7,435 – 7,420)             CZK 15

  • In what situations is it possible that your personal pension account shows no funds?

    1. You failed to inform your employer that you became subscriber in pension savings

    Report the fact that you are subscriber in pension savings to your employer immediately and then also to your local tax authority as agreed with the employer.

    2. You make no payments to pension security

    You are registered with the Employment Bureau, you are on maternal leave, you are a voluntary payer,…. Pension savings payments are strictly linked to pension security payments pursuant to the Act on social security premiums.

    3. You are a natural person – entrepreneur (OSVČ)

    You can report your participation in pension savings along with your tax return this year at the latest. Do not forget to submit the insurance return in respect of pension savings premiums as part of your tax return, all within 3 months after expiration of the insurance period.

    4. You have exceeded the maximum base for social security premiums.

    The maximum base for pension security premiums is 48 times the average monthly salary. Pension security as well as pension savings premiums are not paid from income exceeding the said limit.
    Next year, pension security premiums will be paid again, along with pension savings contributions. The contributions will be transferred to the policy again until reaching the maximum assessment base.

    5. Your employer does not pay the pension savings premiums for you

    If you think that your employer does not pay your pension savings premiums, refer in writing to the local tax authority according to the employer’s registered office.

  • Payments do not match the month of being withheld from pay

    The date of crediting a payment in your pension account depends on the date when the amount has been sent from the Tax Authority and credited to our account held with the depositary. The delays can exceed one month and thus the date of crediting the payment and the date of withheld pay do not match.

    Policies starting late in the year (such as on 1. 12. 2015 or 1. 11. 2015) are likely to not show funds recognized in the account in the annual statement of pension savings for 2015.

    Example:

    1. 11. 2015

    Start of participation in pension savings.

    December 2015

    The first contribution is withheld from pay for November. In December, the employer remits the pension savings amount to the relevant tax authority.

    January 2016

    The tax authority processes the payment and sends it to your pension account held with the pension management company.

  • How do you calculate the asset management and appreciation fee?

    Amounts of considerations/fees payable to the pension management company are calculated from the total volume of funds held in the given fund for all subscribers. Details are provided in the pension fund statutes.

  • What do returns mean and how are they calculated as percentage?

    The percentage included in the statement expresses the value of the share in gains and losses as percentage; the share is given in nominal amounts in the statement as well. It is calculated as the quotient of this value and the average value of invested funds in 2015.

    How to calculate gain or loss

    It is the sum of the personal pension account as at 31 December 2015 (asset + money subaccounts), paid fees in 2015, minus everything actually credited to the policy.

    How to calculate the average value of invested funds in 2015

    The table of credited funds shows the actual date of receiving your payment in the pension management company’s account. The crediting date and credited amount are then used to calculate the average value of invested funds in the year.

     

    Example:

      

    Personal pension account                        CZK 7,435

    Total sent to the policy                           CZK 7,420

    Gain or loss (7,435 – 7,420)             CZK 15

     

     

    Overview of credited payments

    11. 11. 2013                           CZK 4,000 (amount held in the account for 50 days of the year, i.e. 50/365)

    19. 12. 2013                          CZK 3,420 (amount held in the account for 12 days of the year, i.e. 12/365)

     

    The average value of invested funds is calculated as the sum of such calculated values:

    2.pilir- vzorec02

    2.pilir-vzorec03

     

  • What happens when I failed to inform my employer about being a subscriber in pension savings?

    The payer must inform every employer about his or her participation in pension savings. If the taxpayer breaches this compulsory disclosure (fails to inform his or her employer about participating in pension savings in time) and as a result the payer of premiums does not withhold and transfer the premiums to pension savings in the correct amount, the taxpayer becomes obliged to pay such unpaid premiums to the administrator instead of the payer of the premiums, plus a surcharge in the amount of 10% of the unpaid premiums.

    In the event that the taxpayer’s violation was found based on information provided by the taxpayer or payer of the premiums, the surcharge will be half.

    Recommendation: The law does not stipulate mandatory documents to be used by a pension savings subscriber to prove his or her participation in pension savings. However, it is recommended that taxpayers provide the payer of the premiums with a Notice of legal force.

    For more information, go to the website of the Financial Administration, or refer to your local tax authority.

  • When am I entitled to receive pension savings contributions?

    Pension savings contributions are strictly linked to pension security payments pursuant to the Act on social security premiums. Payments are credited to your policy bearing the date when received from the relevant tax authority in the pension management company’s account. If you have doubts concerning accuracy of the statement, please refer to your employer or the local tax authority according to the employer’s registered office.

    Addresses of local branches of tax authorities can be found here.

Supplementary pension savings – 3rd pillar

  • At what price are my contributions invested?

    At a price valid as of the date of crediting a payment to the individual subscriber funds. Unit price history can be found on the website here – show details.

  • How do you calculate the share in gains and losses?

    It is the sum of the personal pension account value as at 31 December 2013 (asset + money subaccounts), paid fees in 2013, minus everything actually credited to the policy.

    Example:

    Personal pension account                        CZK 7,435

    Total sent to the policy                           CZK 7,420

    Gain or loss (7,435 – 7,420)             CZK 15

  • The amount of contributions does not match

    First, please check the account number, variable symbol and fixed symbol.
    In 2013, the contributions had to be sent to:

    Account number: 3093300267/0100
    Variable symbol: your policy number
    Fixed symbol: 3558 (subscriber); 3552 (employer)

    In the event that your payments do not correspond with what is given in the annual statement, please send us a copy of the payment document with a request to rectify the payment, stating the correct data. If the contributions are paid by the employer, ask the employer to send relevant copies of the documents.

    Please send the documents by e-mail to info@allianz.cz or by mail to:

    Allianz penzijní společnost, a. s.
    Ke Štvanici 656/3
    186 00, Praha 8

    Please note that new account number applies to payments made on or after 3 January 2014. The new account number is 3033/2700; the other data remain unchanged.

  • The statement lacks funds transferred from the former policy

    Please contact your former pension management company to ask about the reason for not transferring funds from the earlier policy. Most frequently, the reasons are:

    • You failed to pay the transfer fee,
    • Your policy is not terminated by transfer to another pension management company,
    • You have not served the termination notice and request for transfer of funds from the former policy.
  • Timely paid contribution

    In the event that you fail to pay a contribution in time, such a contribution cannot be included retroactively. A contribution is paid in time if credited to the depositary’s account by the end of the given calendar month. Thus, a month when you failed to pay a contribution in time remains unpaid and not entitled to receive the state contribution.

  • How do you calculate the asset management and appreciation fee?

    Amounts of considerations/fees payable to the pension management company are calculated from the total volume of funds held in the given fund for all subscribers. Details are provided in the subscriber fund statutes.

  • What do returns mean and how are they calculated as percentage?

    The percentage included in the statement expresses the value of the share in gains and losses as percentage; the share is given in nominal amounts in the statement as well. It is calculated as the quotient of this value and the average value of invested funds in 2013.

    How to calculate gain or loss

    It is the sum of the personal pension account as at 31 December 2013 (asset + money subaccounts), paid fees in 2013, paid benefits in 2013, minus everything actually credited to the policy.

    How to calculate the average value of invested funds in 2013

    The table of credited funds shows the actual date of receiving your payment in the pension management company’s account. The crediting date and credited amount are then used to calculate the average value of invested funds in the year.

     

    Example:

      

    Personal pension account                        CZK 7,435

    Total sent to the policy                           CZK 7,420

    Gain or loss =  7,435 – 7,420  =             CZK 15

     

     

    Overview of credited payments

    11. 11. 2013                           CZK 4,000 (amount held in the account for 50 days of the year, i.e. 50/365)

    19. 12. 2013                          CZK 3,420 (amount held in the account for 12 days of the year, i.e. 12/365)

     

    The average value of invested funds is calculated as the sum of such calculated values:

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     3.pilir_vzorec3

  • Into what are my assets particularly invested within the individual funds?

    For an updated allocation of assets of the individual funds, please open this website and look in the Fund asset structure information section on a monthly basis.

  • Where are prepaid contributions stated

    The overview of received payments includes all payments actually received in the policy in 2103. If you paid more than agreed, or if you have excess payment from your previous policy, the contributions are scheduled according to the agreed amount for the future.

Bank accounts

  • How do I enter the account number correctly?

    In some cases, your banking system may require a 10-digit account number and fails to add the required zeros before the account number.

    Not a big deal, you surely can add the zeros yourself. For example – the life insurance account number will be 0000002700 / 2700.

  • How do I set up new direct debit from my account?
    1. Agree with your financial institution on new authorization of direct debits from your account to the relevant accounts:
      Check the order twice to make sure. One never knows. Pay particular attention to the settings of the amount for your new direct debit order.

      • Life insurance: 2700 / 2700
      • Non-life  insurance: 2727 / 2700
      • Pension products: 3033 / 2700
    2. Inform us about the direct debit authorization by calling us at: +420 241 170 000 or sending us an e-mail to: info@allianz.cz
    3. For pension products, setting up or changing the direct debit must be reported in writing to:

      Allianz penzijní společnost, a. s.
      Ke Štvanici 656/3
      186 00 Praha 8


      We will modify your policy as soon as we receive the confirmation. The confirmation is really necessary; otherwise you will experience trouble with your insurance payments.

      Note: Having a Unicredit account, you only need to enter the direct debit authorization once for multiple insurance policies. However, the direct debit limit must be at least the sum of premiums under all the policies. To make things clear, here is a brief example: If you pay motor insurance in the amount of CZK 5,000 and property insurance in the amount of CZK 3,000 by direct debit from your account, authorize direct debits with your bank for account number 2727 / 2700 with a limit of at least CZK 8,000.
      Should you have any questions, please feel free to contact us.
  • What are the benefits of different payment methods?

    Direct debit from your account

    • The money is debited automatically
    • You don’t need to always check the due date
    • You pay lower fees compared against postal money orders

    Collective direct debit (SIPO)

    • You don’t need to always check the due date
    • Forget bills sent by mail

    Simple wire transfer

    • You pay less compared against postal money orders
    • Of course, your money is more safe this way

Settlement of a claim

Claim reporting, settlement procedure

  • Can I see the progress in the claim adjustment process somewhere?

    Status of adjustment of a particular claim (including missing documents or sent letters) is available here.

    All you need to know is the claim number, which is assigned after reporting it (immediately when reporting over the telephone, in other cases additionally by electronic means (e-mail or mobile text) or in writing).

    This address can be also used to send us a question regarding a particular claim.

  • How can I provide the required documents for the adjustment process?

    By mail (Allianz pojišťovna, a.s., ÚLPUV/M, Ke Štvanici 656/3, 186 00 Praha 8)

  • How can I report a new claim?
    • By phone +420 241 170 000 (business days Mon-Fri, 8:00-20:00)
    • Online here.
    • By e-mail (hlaseni-motor@allianz.cz for local motor insurance claims, international.claims@allianz.cz for claims involving foreign nationals, hlaseni-majetek@allianz.cz for property insurance claims)
    • by fax: 242 455 810-811, 242 455 514-515 (property insurance)
    • by mail (Allianz pojišťovna, a.s., ÚLPUV/M, Ke Štvanici 656/3, 186 00 Praha 8)
  • Is a report of the injured party sufficient for settlement of a claim under motor third-party liability insurance?

    Report of the claim filed by the insured (driver at fault) is not absolutely necessary to adjust a claim under motor third-party liability insurance. On the other hand, the injured party must always establish that the insured is liable for the damage. To that point, supporting documents may include a report of the Police, an administrative body, court, joint record of accident, witness evidence, etc. However, only the insurer investigating the claim decides on settlement of the claim, i.e. whether, to whom and how much of the claim will be settled.

  • What are the options for settling damage so that I don’t have to use my money?

    Motor hull insurance – car damage and rental claims can employ a cover letter with a contracted repair shop of Allianz.

    Motor third-party liability insurance – car damage claims can employ a cover letter with a contracted repair shop of Allianz.
    Rental fees must be paid for.

Terms for exercising the right to receive indemnity

  • How long is the limitation period to claim the right to receive indemnity?

    Pursuant to Sec. 626 of the Civil Code, the limitation period in respect of the right to receive indemnity starts one year after the event. This also applies in cases when the injured party became directly entitled to receive indemnity from the insurer, or if the insured party claims payment from the insurer in respect of what the insured provided to the injured party upon compliance with the obligation to compensate for damage or other harm.

    Pursuant to Sec. 629, paragraph 1, the limitation period is three years.

  • What is the latest deadline for reporting a claim?

    Pursuant to Act No. 168/1999 Coll., motor third-party liability insurance stipulates an obligation of the insured party to inform the insurer about an insurance claim without undue delay. The injured party only has to follow the deadline limiting the party’s right to receive indemnity from insurance. However, it is in the person’s interest to exercise the right with the insurer without delay in order to get the indemnity as soon as possible and also with regard to his or her obligation to establish the claim, which might be more difficult if not impossible later.

    Motor hull / Supplementary motor hull / Property insurance apply by analogy.  

    We recommend that you report a claim as soon as possible to save you a lot of trouble.

Harm settlement procedure

  • Can I be provided cover for a window broken by a pebble if the driver at fault is unknown (drove away)? I have motor third-party liability insurance with a window rider.

    Yes, if you have supplementary window hull insurance, you will be provided cover. Under MTPL, the indemnity is always provided to someone else, not the car for which it is taken out.

    Supplementary window hull insurance also serves to cover damages caused by an unknown vehicle.

  • Can a non-contracted partner document the scope of damage to the vehicle?

    We do not recommend it, as the claim may be settled only in part or refused at all due to not establishing the scope of the damage.

  • Is it possible to repair a car with motor hull insurance abroad? Will the indemnity be paid in full?

    Yes, if there is no repair shop in the Czech Republic capable of repairing the damage to the particular vehicle (special vehicle, etc.), as well as in certain cases when the claim originated abroad and transporting the damaged vehicle to the Czech Republic would be inefficient. Any repairs abroad must be first approved by the claims adjuster.

    The indemnity will be paid in CZK using the exchange rate applicable on the date when the damage occurred. However, the indemnity will be decreased by the deductible and charged VAT (for VAT payers).

  • What is the procedure for arranging for inspection of a damaged car/property?

    Report the claim to the insurer (online, by phone or by mail). The next steps depend on information stated in the claim report:

    • The damaged vehicle will be taken to a contracted repair shop of Allianz authorized to carry out inspections – and will be inspected by shop’s staff.
    • The damaged vehicle will be taken to another place – the date and time of the inspection will be then agreed with a traveling technician of Allianz. The technician contacts the injured party in order to agree on the time and place of taking photographs.
    • Damaged property – it is possible to make own photos in advance and attach them to an online claim report. Wait for instructions of a claims adjuster who decides on inspection based on the claim report.
  • What is the procedure upon a broken window and its replacement/repair?

    The injured party can report the claim directly with contracted repair shops of Allianz specialized in car window repairs and replacements (a list is available here).

    Here the injured party agrees on the time and place of inspecting the car and repairing/replacing the window. A representative of the repair shop checks the insurance scope and indemnity amount with Allianz, and asks the injured party to settle the difference after the repair (VAT, deductible, …).

    Under motor third-party liability insurance, if employing services of the said contracted repair shops, corrections taking into account the age and mileage in respect of materials used in the repair are not applied.

  • What should I do if the driver at fault is unknown (drives away from the accident or causes damage to a parked car)?

    The damage can be settled under the car’s motor hull insurance; however, the claim must exceed the agreed deductible (as it is always subtracted from the indemnity).

    In the event of damaged windows, the claim can be settled under supplementary motor hull insurance if meeting other conditions according to the insurance terms.

Traffic accident

  • A driver insured with another insurer has crashed my car. Can I make the claim under my motor hull insurance? Under what conditions and for what will I be paid?

    The injured party can choose to handle the claim under his or her motor hull (if any) or supplementary insurance (if any), or to refer to the driver at fault or the motor thir-party liability insurer.

    Motor hull insurance can be used to settle car damages, towing and rental fees for up to 5 days at a maximum daily rate of CZK 1,000 (if taken out); a valid supplementary insurance policy can be used to settle car window claims, rental fees for up to 10 days at a maximum daily rate of CZK 1,000 (all if complying with other provisions of the applicable insurance terms and conditions; for example, the price of the repair exceeds a given amount, the time required for repair according to the manufacturer exceeds 8 standard hours, etc.), and claims related to luggage and personal belongings.

    A claim must be reported first (online, by phone,…), later proving the scope of the claim (inspection by Allianz staff or a representative of a contracted repair shop, as agreed) and submitting the required documents. Upon adjustment, the indemnity paid for the vehicle will be decreased by the agreed deductible (such as 5%, min. CZK 5,000), or VAT (for VAT payers).

    For supplementary window insurance, the deductible is 10% or 50% (subject to exceptions according to the insurance terms and conditions or services of contracted repair shops). The injured party can claim the deductible under liability insurance of the driver at fault. However, success is not guaranteed, as motor third-party liability insurance settles so-called real loss (can be lower than the indemnity paid under motor hull insurance), and the deductible does not stand for a stand-alone claim.

  • A foreigner in the Czech Republic crashed into my car, I am the injured party, what should I do? I keep insurance policies with Allianz (motor third-party liability, home, life, …), however not motor hull insurance. I know the data of the driver at fault (name, domicile address, registration plate), but I don’t know where he keeps his MTPL insurance (or I don’t know what should I do with it).

    Refer with the information to the Czech Insurers’ Bureau. The Bureau’s staff will try to identify the correspondence partner (insurer) in the Czech Republic in order to raise your claim.

  • A foreigner in the Czech Republic crashed into my car, I am the injured party, what should I do? I keep a motor hull insurance policy with Allianz.

    We recommend that you opt for settlement of the claim under your motor hull insurance. The procedure is the same as in the event of a collision with a local, i.e. claim report, car inspection, other steps as agreed.

When you should call the Czech Police

  • When am I obliged to report a traffic accident to the Police? What happens when the Police have not been called in?

    Motor hull insurance

    The obligation to report a traffic accident to the Police is imposed upon the insured person in the insurance terms and conditions (unless otherwise agreed in the policy), not by law. In the claim adjustment process, total scope and amount of damages to the vehicles, as well as circumstances of the insured event play a role. Indemnity can be reduced if failing to comply with an obligation imposed in the insurance terms and conditions.

    Insurance riders

    The obligation to report a traffic accident to the Police is imposed upon the insured person in the insurance terms and conditions (unless otherwise agreed in the policy), not by law. In the claim adjustment process, total scope and amount of damages to the vehicles, as well as circumstances of the insured event play a role. Indemnity can be reduced if failing to comply with an obligation imposed in the insurance terms and conditions; however, in the case of Insurance against damage or destruction of a moving vehicle by collision with an animal, reporting the event to the Police is a prerequisite to claim indemnity.

    Motor third-party liability insurance – injured person

    If you are in a situation when it is not necessary to call the Police, you must write down a joint record of the accident. The form of the record is not defined by law, yet we recommend that you use the self-copying form named European Traffic Accident Report.
    If the form is not available, you can use a blank sheet of paper. It is necessary to follow the required information pursuant to Sec. 47 of Act No. 361/2000, i.e. the record must contain identification of the place and time of the traffic accident, the parties involved and their vehicles, as well as causes, course and consequences of the traffic accident.

    If the other party leaves or refuses to write down or sign the record, you need to call the Police. Similarly, you have to call in the Police in the event of suspected driving under the influence of alcohol, drugs or without a driver’s license. Also, you must report the insurance claim as soon as possible over the telephone or online and then follow instructions given by the staff of Allianz.


    Motor third-party liability insurance – insured person (driver at fault)

    The obligation is stipulated by Sec. 47 of Act No. 361/2000, as amended.

    If you are in a situation when it is not necessary to call the Police, you must write down a joint record of the accident. The form of the record is not defined by law, yet we recommend that you use the self-copying form named European Traffic Accident Report.

    If the form is not available, you can use a blank sheet of paper. It is necessary to follow the required information pursuant to Sec. 47 of Act No. 361/2000, i.e. the record must contain identification of the place and time of the traffic accident, the parties involved and their vehicles, as well as causes, course and consequences of the traffic accident.

    If the other party leaves or refuses to write down or sign the record, you need to call the Police. Similarly, you have to call in the Police in the event of suspected driving under the influence of alcohol, drugs or without a driver’s license. In the event of payment of indemnity to the injured, it is possible to exercise the right to receive payment for reimbursed amounts (100%) against the insured (Sec. 10 of Act No. 168/1999, as amended), if the insurer’s investigation encounters complications, particularly to identify the legal basis for example because the accident has not been investigated by the Police or a joint record of the accident meeting the statutory requisites has not been written down or has not been forwarded to the insurer on demand.

  • Do I have to report car burglary or vandalism (such as a broken side window, broken door lock) to the Police?

    Yes, this obligation of immediately reporting the damage to the Police (if the insured is to raise an insurance claim) is stipulated in the insurance terms and conditions. If complying with this obligation additionally or not at all, the indemnity can be reduced or refused.

  • Upon car burglary, is inspection by the insurance company necessary, although the Police investigated and photographed the damage?

    Yes, inspection of a damaged car by a member of Allianz or its contractual partner (such as a repair shop) is always required. In criminal cases, photographic evidence gathered by the Police is not usually available to the insurer.

Repair in a shop

  • What do contracted repair shops mean and how do they cooperate with claims adjusters?

    Contracted repair shops are car repair shops that entered into a cooperation agreement with Allianz. The benefits include verified quality of repairs, agreed prices of parts and work, reporting of claims, inspecting damaged cars (with or without consequent repair at the shop), or the cover letter.

    Some shops provide various free benefits (carwash, cleaning, service checks, …). Thus, the client can deal with the claim directly at the repair shop, everything else takes place between the repair shop and claims adjusters of Allianz.

    A list of contracted repair shops can be found here.

  • What does a cover letter stand for?

    It is a form, on which the injured party requests that the indemnity be sent to the car repair shop’s account, stating that he or she will cover the difference, if any. After evaluating the repair bill, the claims adjuster confirms the amount of indemnity to be sent. The cover letter is then sent to the repair shop. The injured party settles the difference (VAT, deductible, etc.) with the repair shop when taking over the repaired car.

    The letter can be used for car claims under motor hull and motor third-party liability insurance. This practice is widely used by insurers and most repair shops in the Czech Republic. However, only contracted repair shops of the insurer, i.e. Allianz in this case, are obliged to accept the cover letter.

Terms and definitions

  • How do you determine the regular price of a vehicle or the value of a car wreck?

    Regular price of a vehicle is the price of a used vehicle determined as at the date of the damage in the Czech market. This value is derived from market offers of comparable vehicles matching the damaged vehicle in terms of the brand, type, engine, trim, condition and other particulars. Value of the damaged vehicle is determined after checking the market situation using an online exchange of damaged vehicles (prospective buyer offers), or by calculation taking into account the market situation as at the time of the damage.

    In the event that the injured party considers eco-friendly disposal of the damaged car, it must be consulted with the claims adjuster.

  • In claims adjustment, what does total loss mean in respect of a damaged car?

    Adjustment of every claim evaluates whether reinstating the vehicle to its original condition would be practicable in technical terms and also reasonable. Based on this evaluation, the adjuster decides whether the claim at hand will be settled as partial or total loss.

    In general, there is technical total loss (the vehicle cannot be repaired or is stolen) and economic total loss (the estimated cost of repair according to manufacturer’s technology, but also increased by towing cost under motor hull insurance, exceeds the regular price of the vehicle).

    In order to determine whether the repair is reasonable, it is necessary to compare the regular price of the vehicle prior to the damage against the anticipated or actual repair cost and, under motor hull insurance, the cost of towing the vehicle. Assessment of the total repair cost follows the conditions stipulated by the manufacturer of the given vehicle type for repairs in authorized repair shops. If the anticipated repair cost (including towing cost under motor hull insurance) exceeds the regular price of the vehicle, the claim is adjusted as total loss as if the vehicle is technically non-repairable, i.e. even if stolen or burned down.

    Total loss results in expiration of motor hull or supplementary insurance; motor third-party liability insurance does not expire.

    Economic total loss does not prevent the insured person from carrying out the repair and taking out motor hull/supplementary insurance for the car again.

  • In what event will my indemnity be reduced for depreciation?

    The term depreciation is no longer used. Adjustment of vehicle claims under motor-third party liability insurance settles the so-called real loss. It expresses the drop in property, or meaningfully incurred reasonable cost of repairing the vehicle to its original condition.

    In practice, for a reasonable repair this stands for reasonably incurred usual cost of the repair that can be significantly lower (by dozens of %) for older cars than for new or newish cars.

    However, in respect of faster wearing parts (such as car battery, tires, exhaust, etc.), the price of new parts is reduced by the wear of the original part depending on its anticipated life.

  • When am I entitled to get a courtesy car and to what extent? Does it also apply to accidents abroad?

    Motor hull insurance and Supplementary motor hull insurance – under these, it is necessary to follow the contents of the insurance policy and insurance terms and conditions stipulating the conditions for renting and the respective limits. The insurance may cover rentals for partial loss claims (for the time when your car is being repaired) or total loss claims When taking out motor hull and supplementary motor hull insurance, the days are added together, i.e. for example 5+10 days under one claim. If the client rents a vehicle for a longer period and/or at a higher daily rate, he or she must pay the amount exceeding the limit.

    Motor third-party liability insurance – the right to rent a comparable car is given to private individuals as well as business entities (injured party). It is necessary to establish the purpose (reason) of the rental, provide the rental agreement, prove payment of the fee (claim), provide the rental invoice (daily rate, days, mileage). The renting period is covered for reasonable time of repairs of the damaged vehicle. In the event of total loss, rental is covered for a time defined by the insurer. Adjustment of the claim evaluates purpose of the rental and whether the renting period and invoiced prices are reasonable. Then a deduction is made in respect of fixed cost of km driven in the particular vehicle (approx. 2-6 CZK/km for regular passenger cars), save for situations when the courtesy car is rented at significantly lower rates than expected, given the damaged car (to be evaluated by the adjuster).

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